In order to be a patient of our group or receive care in our offices, we ask you to understand and agree to follow these 3 critical and important rules.
1. Our staff cannot give the results of any test
over the telephone, at any time.
There are 2 main reasons for this. First we must ensure the confidentiality of your medical information. This cannot be guaranteed by phone. Second, in certain cases, it is important for the doctor to reassess, or apprise you of your condition in order to ensure that both they and you have a full understanding of your problem. Only the doctor can properly answer your questions and ensure that you are aware of the relevance and significance of the results.
There is a famous saying in the medical profession: ‘Never treat a lab test.’ Often, people are surprised to learn that lab tests are not always 100% accurate. Furthermore, many patients don't realize that we perform certain tests only to support a diagnosis, not to make the diagnosis.
Additionally, it should be self-evident that certain tests are just too important not to review in person with a patient. Examples include: pap tests, mammograms, STD tests, including HIV and the many complex and interpretive tests that are ordered during the diagnostic process. The limitations of these tests when taken alone must be understood by patients. Tests that are ordered are only a part of the diagnostic process. Having read this information, can you imagine the doctor explaining all of this each time over the phone? It is not appropriate.
Being aware of this, the doctor will explain at the time the tests are taken, what, if any, follow-up is required. If the doctor does call you back in; it is because, in their medical judgment and with your best interests in mind, something about the patient or their case needs to be discussed, clarified, re-tested or reassessed in light of the information received.
2. We do not renew prescriptions over the phone.
We cannot renew any prescriptions by phone. It is both yours and the doctor’s responsibility to assess, at the time of your visit and based on your conditions and any other relevant personal circumstance, the appropriate quantities of medication to be dispensed as well as the appropriate follow-up interval.
This is the cornerstone of good prescribing practice. So please
take a moment during each visit with the doctor to ensure that the
quantity of medication is sufficient and that you understand why
certain medications or conditions have to be monitored on a regular
basis. You should also understand what is being monitored on those
visits, and any signs or symptoms to look for or to report to the
For those patients on 3 or more ongoing medications, we also offer a Med-Check service where you can book an appointment with a pharmacist to review your medications, their effects, potential side effects, interactions, as well as ways to ensure they are taken properly so that you get the best possible results from the prescribed treatments, with a minimum of side effects. This can be booked online under ‘Services’ on our website. Each patient is entitled to 1 Med-Check per year if they are on 3 or more ongoing medications.
3. We do not prescribe narcotics to patients of other physicians.
Our doctors do not prescribe narcotics on an “Open Office
Hours” basis. Nor do we keep addictive drugs in the Centers.
People who use narcotics for medical reasons must get them from
one family doctor only, and should only use one pharmacy for filling
them. Doctors within our group do not prescribe narcotics to other
doctor’s patients, even if that doctor is a member of our
group. It is the patient and their doctors’ joint responsibility
to plan ahead, ensuring that sufficient and appropriate amounts
of narcotic medications are provided until the next assessment.